Small businesses have expensive, repetitive, text-shaped work everywhere: quotes retyped from emails, invoices matched by hand, enquiries triaged by whoever is nearest, reports assembled every Monday from four spreadsheets. Language models are unusually good at exactly this, and almost nobody is selling it to them competently.
This course teaches the whole offer, not just the build. You start by learning to find automatable work in a business you know nothing about, through an audit conversation that any owner will happily give you an hour for. You quantify the current cost in hours and errors, because a proposal that leads with a number is a different document from one that leads with technology.
The technical middle is deliberately practical: document extraction into structured records, email triage and drafting with a human approving the send, a retrieval assistant over the company knowledge that nobody can find, spreadsheet and report generation, and integration through the tools these businesses already pay for.
The commercial third covers packaging into fixed-scope offers, a pilot structure that de-risks the first purchase, ongoing support retainers that produce predictable income, honest expectation setting about what models get wrong, and the delivery process that turns one small automation into a client relationship lasting years.